Government of the People's Republic of Bangladesh

Office of the Deputy Assistant Director

Fire Service and Civil Defense

Joypurhat.

dadjpt@fireservice.gov.bd

Service Commitment (Citizen's Charter)

1. Vision and Mission:

Vision: "To become one of the best institutions in Asia by dealing with all disasters including fire and ensuring citizen safety."

Mission: "To build a safe Bangladesh by protecting lives and property in disasters."

Fire, Rescue and Injured Services:

1. Immediately after the accident, the nearest fire station or divisional control room should be informed of the accident.

2. Upon receiving the news, the fire personnel go to the accident site with equipment.

3. In case of any disaster or accident, this service can be accessed by dialing 999 or 333 or 102, and also collect the number of the nearest fire station.

4. If you have any complaints regarding the mentioned service, please contact the number written below.

Deputy Assistant Director, Natore - 01901-022208, Phone: 0258 –7722444

Fire Service and Civil Defense Station, Joypurhat-01901-022299, Phone: 0258–9915166

Fire Service and Civil Defense Station, Khetlal-01901-022303, Phone: 0258–9917515

Fire Service and Civil Defense Station, Panchbibi- 01901-022205, Phone: 0258–9917076

Fire Service and Civil Defense Station, Akkelpur-01901-022301, Phone: 0258–9918173

Fire Service and Civil Defense Station, Kalai- 01901-022307, Phone: 0258–9917888

2. Promised Services:

2.1) Citizen Services:

Serial no.

Name of Service

Service Delivery Method

Required Documents and Location

Service Fee and Payment Method

Service Delivery Period

Responsible Officer (Name, Designation, Phone and Email)

(1)

(2)

(3)

(4)

(5)

(6)

(7)

1.

Firefighting, Rescue, First Aid;

After receiving news through any means, going to the scene and extinguishing fire/rescue/providing first aid and sending to the hospital;

Not applicable

Not applicable;

Station Officer/Fire Service and Civil Defense Stations All

2.

Residential/

Commercial multi-storey building clearance;

Conditional clearance based on written/online application by the applicant along with necessary documents, satisfactory inspection report and correct information and evidence;

Documents:

1. Application form (in prescribed form);

2. Design (location plan with legend chart, site plan, floor plan, fire safety plan);

3. Land documents, other information;

4. Filled information form;

5. Google maps.

Not applicable;

Not applicable;

Md. Shariful Islam

Deputy Assistant Director

Phone: 0258-7722444

Mobile: 01901-022208

dadjpt@fireservice.gov.bd

3.

Fire report (in case of damage from twenty one lakh taka to thirty five lakh taka);

Fire report to be issued based on the report of the investigation committee after the injured person/organization makes a written application along with the necessary documents;

Documents:

1. Application form (in the prescribed form);

2. Copy of GD;

3. List of damaged goods with their value;

4. Still image of damaged goods;

5. Paper cutting;

6. Original copy of invoice;

In case of uninsured and insured organizations, 150/- and 1500/- Taka (15% VAT to be added in both cases) should be deposited through Treasury Invoice to Bangladesh Bank/Sonali Bank under Code No. -1-7361- 0000-2009;

Decision to be notified within 15 (fifteen) working days of receipt of the investigation report;

Md. Shariful Islam

Deputy Assistant Director

Phone: 0258-7722444

Mobile: 01901-022208

dadjpt@fireservice.gov.bd

4.

Training, consultation, survey and exercise on fire prevention and extinguishing, rescue and first aid;

a) By the committee/relevant fire station on the specified date and time after receiving the application from the government organization;

b) By the trainer panel on the specified date and time after receiving the application from the private organization;

Documents:

1. Application form;

Place of receipt:

1. Online;

a) Not applicable;

b) Training: 15038/- Taka.

c) Exercise:

In 6-storey building=6038/- Taka.

Above 6 floors=10038/- Taka.

d) Advice:

Per building = 5038/- Taka

[The fee can be deposited in any branch of 'Fire Service and Civil Defense Civilian Training Fund, BRAC Bank. But the deposit receipt (pay slip) must be downloaded online. (Note: Application will not be accepted if money is deposited through any other pay slip except the pay slip downloaded from BRAC Bank online). The original copy of the downloaded pay slip must be attached with the application form. In case of training, advice and survey, the institution authorities will arrange for transportation;

It is done from the department.

Md. Shariful Islam

Deputy Assistant Director

Phone: 0258-7722444

Mobile: 01901-022208

dadjpt@fireservice.gov.bd

5.

Ambulance;

After receiving information from the public through any means, going to the accident site and transporting the patient to the hospital or destination;

(B: Note: Dead bodies and infectious patients are not